Outlook Add-In FAQ
If you are using Office 365:
Q: Are there any requirements for using the Outlook Add-in?
A: Yes.
- Windows 7 and 10:
- Outlook 2013 / 2016
- MAC:
- OS X 10.10 or later
- Outlook 2016
- Hosted Exchange Server 2013 or higher as a service on your account
Q. How do I get the add-in?
A: If you have Hosted Exchange and Online Meeting with us then you will automatically be provisioned the Outlook Add-in. Just open Outlook or OWA and the add-in will be there.
Q: Why do I see a pop up to allow the add-in?
A: Your operating system wants you to grant permission to run the add-in. It is a normal security feature.
Click Allow:
- On Windows:
Untick the box if you do not want to be asked each time you use the add-in:
Q: Are there any other known issues?
A: There are 2 known issues with OWA (Outlook Webmail):
- Currently, the Outlook Webmail version is supported on Safari 11 or higher. You will need to ensure Safari is up to date
- At this time, OWA 2016 is supported. OWA 2013 will offer the calendar option only
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