Managing Your Devices On Mac OSX

Managing Your Devices On Mac OSX

This article applies for Mac OSX. For Windows OS refer to the Online Meeting: Managing Your Devices On Windows OS

Catalina and Screen Sharing

Important: MacOS Catalina introduced a new screen where you may need to grant access to screen sharing. You may experience a blank screen if you do not grant this access in Security & Privacy options.

To open this setting screen choose Apple menu > System Preferences

Cat2

Then click Security & Privacy:

Cat3

Choose the Privacy tab:

Catalina

You must choose to Allow Online Meeting in this settings menu under Screen Recording as shown in the above screenshot.

Allowing your mic and cam on OSX

In a Meeting, you may check your mic, speakers and webcam under Settings > Audio & Video:

Options

Choose your Mic and Speakers and see if your webcam is sending your video feed. Otherwise, check the drop down menu for your device to be listed.

To ensure your Mac OSX is in alignment with your choice in devices, navigate to System Preferences > Sound > Output and respectively go to System Preferences > Sound > Input to check your mic and speakers on your Mac. 

Sound settings

If you encounter an error such as:

Device problem

Check your device permissions in Privacy & Security under the Privacy tab:

Privacy settings

Verify both Microphone and Camera for Online Meeting are checked.

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