Troubleshooting FAQ - Screen Annotation

Troubleshooting FAQ - Screen Annotation

If you are on Windows 7 using the non-aero theme, you will see that annotation is not enabled. Mouse over the button to see the tooltip:


Q: How do I enable Windows Aero?

A: Windows Aero is a design setting that enables enhanced graphical effects and allows more sophisticated Window Capturing in OBS. On the other hand, disabling Aero can improve Display Capture performance.

Change Aero setting by selecting an appropriate design theme:

  • Go to Start > Control Panel
  • In the Appearance and Personalization section, click Change the theme
  • To enable Aero, select any theme under Aero Themes

Q: What are the requirements to use Screen Annotation?

A: Requirements are:

  • Online Meeting Desktop Application or Elevate Desktop Application is required to enable Annotation
  • If you are sharing your screen, you will not be able to annotate on other screens at this time. This feature is coming soon.
  • Annotating on another person’s screen is supported on Chrome and the Online Meeting Desktop Application
  • Windows 7 is supported only on an Aero Themed desktop

Q: Where can I see how to use Annotation?

A: Read the KnowledgeBase article on Screen Annotation for more information.

Q: I’m using the application and I still don’t see the Annotation button when I screen share?

A: Please confirm you have the newest version of Online Meeting or Elevate apps. You may need to contact your Administrator if the apps are updated through your IT Department.


The following ToolTips you may see for different statuses while using Annotation:

  • Not Available - Tooltip text: Screen Annotation is currently not available as the presenter is not using a supported Online Meeting version.
    For example, if your presenter is using Chrome web browser.

  • Not Active - Tooltip text: Screen Annotation has been disabled by the presenter.

  • Disconnected - Tooltip text: Screen Annotation is currently unavailable, and will return momentarily.

  • Connecting - Tooltip text: Screen Annotation will be available momentarily.
    Screen sharing has started, user has clicked the button and the PeerConnection is connecting

  • Reconnecting - Tooltip text: Screen Annotation will be available momentarily

    • Related Articles

    • Screen Annotation

      Requirements: Annotating on another person’s screen is supported on Chrome and the Online Meeting Desktop Application How to use Annotation: The Presenter will start sharing their screen. Any participant that shares their screen will see the button ...
    • Attendee In-Meeting Troubleshooting

      This article provides troubleshooting steps to resolve the most common troubleshooting questions attendees might have. Audio Troubleshooting Webcam Troubleshooting Screen Sharing Connectivity Troubleshooting Questions about content Audio ...
    • Screen Sharing Troubleshooting

      Important: If you are sharing your screen and see an error message that you have stopped sharing, this may be a connection problem. Сheck your internet connection. If you are sharing a PowerPoint or PDF document, use the Content Library and upload ...
    • Desktop Application FAQ

      To download the JabberTel Meeting Desktop Application, click on the below link: Download Q: When I'm trying to log in, it just sits on looking for the Online Meeting App. A: If this is a first installation on the machine and if it sits for more than ...
    • How To Join A Meeting Or Webinar

      Recommended Requirements - Attendees: Windows 7 and higher / Mac OSX 10.8 or Linux/Ubuntu Meetings:  Chrome Web Browser only (or Desktop Application) Broadband internet connection with an Upload and Download speed of 1 Mbps or more  Important: ...