Desktop Application FAQ

Desktop Application FAQ

To download the JabberTel Meeting Desktop Application, click on the below link:

Download

Q: When I'm trying to log in, it just sits on looking for the Online Meeting App.

A: If this is a first installation on the machine and if it sits for more than a couple of minutes, try the following steps:

  1. Close your web browser.
  2. Check any anti-virus or firewall software to ensure it is not blocking the Online Meeting.
  3. Make sure that any pop up blockers are turned off.
  4. Open a new web browser (IE, Edge, Safari, Firefox) and try again. 

If the application has already been installed, navigate to Start (Windows) or Finder (Mac) and open the application directly.

Q: Does the application make me install it every time?

A: Once the application is installed, it can be used anytime.

Application can be found the following locations:

Windows 7:

1
Windows 10:

2
Mac:

3

Q: If I log in from the browser, it asks me to install the application again.

A: If you choose to log in from your web browser instead of through the application, your web browser will try to locate the installed application and pop-up message asking to run the application will appear. (Example shown is  the Edge web browser)

app

If there are no pop-ups and it is asking to install the application, open the application directly from Start Menu or Finder as shown above.


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