Call Parking and Call Record

Call Parking and Call Record

Call Park
Description: A call hold feature that allows your telephone station to initiate other calls or services while a call is parked. For example, this feature can work in conjunction with the “Call Pick-Up” feature. A user can access a parked call from another telephone.
Dial: Press transfer key, *88, send/ok, listen for "To retrieve this call, dial ..." xx (10, 11, 12, etc.), press transfer key, send/ok
System Response: The system plays a prompt that assigns a parked call I.D.

Park Pick-Up
Description: Park Pick-Up allows a user to retrieve a parked call by accessing a free line at any phone and dialing the assigned feature code and Call Park I.D. that the system issued when the call was originally parked. For example, if a user answers a call in his/her office, then wants to have continue the discussion at a different location, the user can “park” the call, note the Call Park I.D. number, move to the other location/phone, dial *89 and the Call Park I.D., and connect again to the parked caller.
Dial: *89 + the Call Park I.D. in sequence to pick up a parked call.
System Response: No system prompts.

Call Pick-Up
Description: This feature allows the user to answer any phone ringing in the office without having to physically answer the ringing phone. For example, if someone’s phone is ringing and he or she is unavailable, a co-worker can answer the call from his or her own phone by simply picking up the handset and dialing the feature code instead of having to walk to the ringing phone to answer it.
Dial: *44, then hit the “Send” key.
System Response: No system prompts.

Call Record
Description: This feature allows the user to record any initiated call. After dialing the feature code in combination with an outgoing phone number, the entire phone conversation is recorded once the call is answered. The recording terminates when the call is disconnected. The user can listen to a playback of the call recording in the Customer Service Portal. The system also allows users to record calls automatically. Through the Customer Service Portal, users may configure call record for incoming, outbound or all calls associated with any extension.
Dial: *66, the destination phone number, then hit the “Send” key.
System Response: No system prompts.

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